Poor adhesive on the door receivers

Poor adhesive on the door receivers , glass noise indicator etc ……good initially but all fall off within first 12 months . Support group not surprised but zero help

I just bought this doorbell and am now…

I just bought this doorbell and am now unable to use it because I moved. And your response was we may come out with one. It just really irks me that I paid for this and cannot use it.

Unworthy Product

Costly. Product not useful for persons living in apartments. Camera cannot be placed outdoors. Customer service ok.

they formerly were quick to answer the…

they formerly were quick to answer the phone and did what they promised. Now they do neither.

Great customer service poor product protection

Customer service is always great but my service don’t always work.

supposed to be 30 days free

supposed to be 30 days free, charged my Credit card and when I added my daughter as a contact it charged me again. can't use any of items unless you pay for their monthly access.

What a Fiasco!

I have two small homes - one in NC and the other in AZ. Due to COVID we stayed SAFE in NC for several months. We decided for security we would add 1 inside and 1 outside camera to the home in AZ. This started at the beginning of June! I have several emails where I document being on hold a LONG time, and then I was speaking with SimpliSafe and got disconnected, etc. I got my cameras ordered on June 3rd. BUT although I explained VERY clearly my situation, the person I spoke with associated the cameras for and shipped to AZ with the home and account in NC! [We were not aware of this!] Then during installation on June 16th, while the cameras were being installed, we had an ALARM from SimpliSafe for NC!! I received the call and spoke with the guy and explained we were installing in AZ, and he said no problem! Then I'm not at the house in NC at the moment, and the sheriff comes to the house there and scares my husband almost to death, as the sheriff received the call about the alarm going off in NC. (We at the time never figured it out.) Since that time I have spent hours on the phone with SimpliSafe - and these are hours I'll never get back! I have a LONG email I sent to Customer Support about ordering my cameras for AZ and the alarm going off in NC, etc. I was assured due to the mess that not only would I receive the first month of monitoring for free, but also two additional FREE months! NEXT, I was trying to get everything in place in NC, and the base station wasn't working correctly, so I was shipped a new SIM card for the base station there on June 17th. (I have the email of June 16th re. the return label.) On June 22 I received another return label via email. On June 24th I have an email from SimpliSafe about the contact info. for emergency dispatch being updated for the AZ house. It noted the "location information." How in the world can the location be different? Totally confusing! The AZ location is in AZ and the NC location is in NC! Then I received another return label on June 28th. The house in AZ it was determined needed a new base station! I received a survey to do on July 1st, but didn't do it because we were still in a mess as far as the alarm systems in BOTH locations at that point in time! There was another email on July 3rd re the alarm in NC and that no test signal had been received lately. This time it was determined that although I had replaced the SIM card in NC, it now needed a new base station. I said we'd be leaving town SOON and I was assured the new base station would be sent overnight! NOPE! Then I have an email on July 7th that my password change has been requested. Then I get another email on July 8th (re. the July 7th replacement) that a new base station was coming to NC! It said it would arrive in 5-7 days! Then I get another email on July 10th about NC not having a test signal. Then I have another email on July 12th that the LOCATION for emergency dispatch for NC had been updated.... Again, if the location in NC is in NC, how/ why can that be changed? We left NC on July 12th, but had to delay our departure by car for several hours to wait for the new base station to arrive and be installed, as well as for us to ship back the old base station! We arrive in AZ and nothing was working correctly for the cameras there since someone at SimpliSafe had associated those with NC AND it could NOT be changed until I arrived in AZ to correct it! CRAZY! On Tues. AM, July 27th, I called SimpliSafe and spent 25 minutes getting everything synced with the cameras and the base station here. Within a minute of hanging up, the inside camera stopped working! THEN I called and spent 2 hr. and 3 minutes on the phone. The people helping seemed to do their best - but SOMETHING IS WRONG! Once again, after all this, now a 2nd base station has to be shipped to AZ to replace the almost new one! AND I found out I got locked out of my alarm system in NC & in AZ!! I am really not happy! What is going on? FRUSTRATION! HELP!!

I have not been able to get help with…

I have not been able to get help with troubleshooting my system. Long wait times and no other option but to call in.

NO NIGHT COVERAGE

NO NIGHT COVERAGE, VERY DISAPPOINTED. CALLED TO COMPLAIN, ASSURED A CALL BACK LISTA, NEVER CALLED BACK, NO FOLLOW UP. i FEEL AS IF I HAVE WASTED MY MONEY.

i have purchase a door bell to add to…

i have purchase a door bell to add to my system but it does not ring in the house . i have received notifications on my phone and i can see my neighbors across the street but it does not ring in the house. I have been on hold for 20 minutes ( Thursday 931pm EST) and i have gone to your self help website useless! i would greatly appreciate if you can remedy this problem thank you

Outside cameras dont function

Outside cameras dont function

My SimpliSafe front door lock keeps on…

My SimpliSafe front door lock keeps on sticking and unable to manually use. Sent multiple requests for a call and nothing.

Very disappointed

The pin pad wouldn’t turn off the alarm no matter how many times you entered the correct number and no one would help. Very disappointed. Got rid of the system after just a few months.

Happy Customer

So happy we chose Simpli Safe to protect our home. It is unbelievably easy to master and to use. As someone who has experience working for another Alarm company, the comparison is like night and day with regard to installation and ease of use. And the customer service has been friendly and always helpful. Thanks Simpli Safe!

Motion detector set the alarm off over…

Motion detector set the alarm off over my cat Door entry sensors fall off Doorbell reflects light from passing cars at night triggering notifications on my phone 1 of 2 cameras I have seldom connects to the internet therefore making it practically useless At least one camera works, right?

Connections fall off

Connections fall off, separate

Not great, just ok for now

Service has degraded over the years. No actual effective phone support to speak of anymore. Doorbell product works intermittently. Other products kinda work most of the time. Currently looking for a better product after doorbell and support experiences.

After several techs appointments the…

After several techs appointments the equipment is still not installed properly.

Did not give helpful info

Did not give helpful info

I called for a replacement water…

I called for a replacement water monitor and it hasn’t come yet.

Absolutely awful service

Absolutely awful service. Kind, but they didn’t know what they were doing. Was so bad that I returned everything and went with Ring. I don’t regret it for a second. It’s cheaper and the people behind it are more reliable.

Indoor alarm devices work fine and the…

Indoor alarm devices work fine and the cameras are terrible on night vision mode and wifi on a few of the outdoor cameras disconnects frequently.

We really haven't used it.

We really haven't used Lily haven't used their service there's service still missing one Sensor so we're really having used it that much.

Products do not install as easily as…

Products do not install as easily as advertised. Tech support cannot resolve install issues.

Don't bother

The first video doorbell worked for a little while and then it stopped. I couldn't get it to record anything. We tried again and again to reinstall it, and tech support couldn't help either. A second video doorbell was sent out & I returned the first one. That one didn't work either and tech support couldn't help. Simplisafe would not allow us to return the second doorbell because it was too long since the initial purchase. POOR CUSTOMER SERVICE AND A LOUSY VIDEO DOORBELL. GO ELSEWHERE!