Terrible Service !

You credited my account immediately! Yet it took weeks, with many phone calls for you to actually ship the product ! Customer service ( as usual) was worthless! ( as usual )

If you send any equipment back to this…

If you send any equipment back to this company they will not process a refund. They will tell you a refund has been processed but it won't show up in your account. I have sent several different items back and all have been approved for refund but I don't get the money back into my account unless I call 15 times then finally after 4-5 months it will show up.

Not the best system

Sensors go off and on line constantly.

I haven’t been able to reach customer…

I haven’t been able to reach customer service for days to process a return and I’m afraid my window to do so is going to close. Plus, it’s ridiculous that I need the subscription to be able to use the app!

Trying to correct issues with new door…

Trying to correct issues with new door bell camera. Can’t get technical/customer service on the phone.

I referred my neighbor and was never…

I referred my neighbor and was never given my referral gift of 3 months free. Will never recommend anyone again

some sensors never worked at all

some sensors never worked at all. cameras lose connection often. base doesn't connect sometimes with keypad.

3 times I opened my door by mistake and…

3 times I opened my door by mistake and the alarm went off. No one called me. I’m a slow walker it took me time to get to the alarm to turn it off.

So much boasting about being a stand…

So much boasting about being a stand alone system, but it’s actually not at all. Cheated out of a lot of money.

App crashes constantly so cant set…

App crashes constantly so cant set alarm when we leave. Once when not home alarm was going off and we noticed on app. Was not notified.

One hour listening to music before a…

One hour listening to music before a representative helped me.

Misleading

This product is only, if U want to utilize the camera, a viable solution if U use their subscription service with a fee that l find unacceptable. You can't use the camera for surveillance without paying an amount that l feel is not necessary. You will only find out about this when U go to register the unit. To make matters worse l can't even return it or sell it for a considerable loss incurred. Very misleading advertising got me to by this technology lemon. So if U want to pay a fee each month have at it.

Worthless plastic junk

My tanant was never able to get the Simpli safe system to work and After my tenant moved away, the Simplisafe system is garbage because I can’t change it to my name even though I paid for it . I have no contact with the tenant who was evicted . The Simpli safe rep said there is nothing I can do other than buy a new system. So I paid $385 for a heap of plastic !

Have had nothing but problems since day…

Have had nothing but problems since day one Have replaced same door sensor t have replaced Simplisafe door lock and have replaced the base and still have same problem with door lock not communicating with base Have had numerous phone conversations with numerous people telling me how they are going to fix this and of course still not fixed and I am ghosted by the people telling me this will be taken care of Bought in 5/15 is 7/27 today still not fixed and still no responses on the last 3 emails to Stephen b. I feel as though they have no idea on how to fix the problem that is why they don't respond

Terrible

Terrible, the cameras didn’t work so had to call multiple times every time getting the run around, lied to and hours and frustration spent. Terrible customer service, never been more disappointed in a company or purchase.

My keypad is a complete Trainwreck.

My keypad is a complete Trainwreck. The battery literally last THREE days and then I have to install new batteries. Three days? Really? Thinking it might be a bad Keypad, Simplisafe has mailed me FOUR "new" Keypads. The same result for all 4. I'm at the final solution, the Keypad product just sucks. Me? I'm invested with their Door camera (which is awesome. Probably because there is no battery.) which is the ONLY reason I continue with this Horrible company. Eventually, I'll get tired of the bad Keypad and just suck up the $190 I paid for their Door camera and go with a different company. Eventually.

Shipped equipment to wrong address……

Shipped equipment to wrong address… then became a company that hates freedom for self defense standing against the right to keep and bear firearms in the second amendment. I spent nearly 30 years in the Armed forces to defend this right that you don’t support… Alarms are nice… but when seconds count, the police are minutes away.

Alarm was activate

Alarm was activate, requested agent to dispatch police, they never called police.

After canceling the monthly…

After canceling the monthly subscription, the cameras will no longer work and even when it did work, quality was not good.

Customer service takes too long

Customer service takes too long. Was on hold for an hour and then transferred over and they hung up. And on top of that I was calling to cancel this service because I’ve been paying for it last 6 months and the service isn’t even set up / working. Do not use this security company unless you have all kinds of time on your hands to deal with all the flaws.

Do your research on monitoring plans

Do your research on monitoring plans. Also look into other companies if you are looking to self monitor.

Such an ignorant company

Such an ignorant company, you're not worthy of my retort

Free “e-waste” camera!

The “free” camera that came with my system is a dud. I’ve purchased a WiFi extender and it still doesn’t work! I have very expensive e-waste!

Motion sensor keeps having false alarm

Motion sensor keeps having false alarm. Did not receive all the things I ordered and even after calling customer service still not receiving all orders.

I had my two remote deadbolt locks…

I had my two remote deadbolt locks ordered. The order apparently never got placed. Thankfully a SS rep reached out to me and apologized and immediately rushed my shipment out. Unfortunately, you shipped me two black locks instead of one black and one white.