Never email me again please

Never email me again please. I am not a customer and I have tried to unsubscribe over 10 times. Please stop

Awful customer service

I called to report an issue with the SimpliSafe app. I was told that someone will be in touch with me. No one called. I called again. I was told that there is NO trace of me calling before about the request! They put in the request AGAIN and told me someone with be in touch with me. No one called me. I called for the third time to follow up. I was told that there is no documentation about my previous calls. I gave up. No one followed up. Issue never got resolved.

On hold for 20 minutes

On hold for 20 minutes Finally gave up and hung up Just wanted to know if Simplysafe made a smoke/co2 detector as a combo ?? Tried to call twice Google Nest will do both Current customer in two separate homes Disappointing

Poor quality sensor mounts and set up…

Poor quality sensor mounts and set up was a pain. Sent it back and had to cancel service. That was also not smooth.

Customer Service & Alarm Permits

I spoke with customer service to get some quick information required for Alarm Permits. All of the information provided was incorrect. It wasn't until a few days later when I was online and found the information myself after logging in and stumbling across it after looking around a bit. I had to refile the required forms with the proper information.

This system did not meet my needs

This system did not meet my needs. Their doorbell is great, I highly recommend it for consumers that have hard-wired doorbells! The quality is exceptional. Unfortunately for me, the doorbell does not have a battery so I can’t really use it as a doorbell. Customer service was also not the greatest for me. I tried to cancel and had to call 3 times, because the first 2 reps only pretended to cancel. Fortunately for me, Capital One does not charge fees if a charge is declined due to not having enough credit, otherwise I would have had to shell out $70+ dollars to them for SimpliSafe’s lack of follow-through with cancelling. I think it’s a really crappy thing to do to their customers - particularly during the middle of a pandemic. Word of advice, if you do plan to cancel, make sure you ask them to remove your card from their system. If you have a credit card with really high fees for declined transactions, you might have to want to take it a step further and get a new credit card number.

Do not purchase if you want to use…

Do not purchase if you want to use their cameras. We invested in multiple cameras and they drop all the time and there would be no history. Defeats the purpose of having a surveillance camera. We worked with customer service over months to resolve and still no fix. We moved to a mesh network thinking maybe it's our wifi. Nope. Its the cameras. By the time we gave up on the fix we were out of return period and customer service's 'fix' was to sell the system on Facebook Marketplace. We invested over $1000 in the entire system (not including the $25/month fee). Spend the extra and get a Nest system. We've had no issue with the Nest system at all after months of continuous use and it actually caught a crime in our neighborhood.

Apathy. Just what you wanted for your home security.

SimpliSafe advertises that in less than a week you can be safer. Well, that’s only if they send you the thing. Four contacts initiated by me, and twenty-two days later I get the box and a survey the same day because one hand doesn’t know what the other is up to. The inability to even mail out a package, the atrocious customer service that followed, the changing stories and finger-pointing, and repeated instances of misinformation was inexcusable. Lies. Straight covering their butts with lies upon lies… and if not lies, sheer incompetence. I’m not even sure which is worse. I understand that the sales team and the security monitoring are going to be different departments, but a company that tolerates this kind of customer service, refusal to take responsibility, shoddy communication, and total apathy about their shortcomings by both their front line and supervisory levels is sure to not be limited to one department. This isn’t just terrible frontline employees. This is a management-level problem in the company. Honestly, I’m thankful to have had this experience before ever receiving the system. I have no regrets about returning the unit and avoiding whatever subpar service was surely in my future had I attempted to use their monitoring.

Very Unhappy Customer

I don’t know where to begin. SimpliSafe is easy to install and very easy for others to get your passwords to break into your home. The package I brought included a motion detector and a camera, both NEVER worked. I called SimpliSafe support team and all I was talking and after awhile got a hang-up. I never called back. I could never use my wi-do password with the Xfinity service I had. Very Unhappy Customer

They advertised that you could monitor…

They advertised that you could monitor your home through their app but they neglected to say that you MUST pay for their monitoring for the app to work. Their system is WORTHLESS if you don't pay for the monitoring. Very disappointed. I uninstalled and threw away all their stuff.

NOTHING WORKED

NOTHING WORKED

The problem wasn’t solved and still…

The problem wasn’t solved and still exists- I’m paying for a security system that is not working- very frustrating- I’ll have to pay someone to communicate with you and fix it since I’m handicapped.

They have all the right ideas

They have all the right ideas, but execution is terrible. Their app is garbage and unstable, components will randomly disconnect from the base station, the process for connecting the cameras is a good idea but doesn’t work well at all. And their support for these issues is nonexistent.

Didn’t work on my phone without a…

Didn’t work on my phone without a subscription

Need to get their act together

Need to get their act together. One person dont talk to the other. Sent wrong siren 3 times for my system. Siren wasnt compatible with my system. Sent wrong one 3 times? Really? If you cant do that right i’m supposed to have faith in your response to an alarm. Nah thanks anyway, sent my system back for refund.

Below Average System

Below Average system. Seems to disconnect from WiFi on a regular basis. Have the doorbell camera and a regular camera and quite often you cannot access them through the app. Also, my alarm went off a couple of times for a good while before I could shut it off and no one ever called. Seriously considering going back to another company. At least I know I have good connections and monitoring through them.

I have tried calling technical support…

I have tried calling technical support for 3 days and have waited over an hour for them to answer Got tired of waiting and hung up They say they are open to midnight but when I call later in the evening they say the are closed

Not sure if it’s the Internet…

Not sure if it’s the Internet connection at my property or Simplisafe but connections are not that great not real impressed with the camera either for now it will do. I am satisfied with the response I get from the office if an alarm goes off by

the wait time way too long

the wait time way too long. No one ever came to the phone.

A new low in customer service

I contracted with “Simply Safe” to keep me safe and they robbed me. Apparently when Simply Safe makes a mistake and it costs you hundreds of dollars they expect you to pay for it. I was taught at an early stage in life that I should pay for my own mistakes so I don’t understand Simply Safe’s policy. I set up my alarm system so when I am not at home and my dog breaks into the garage to follow me, the sensor won’t set off the alarm to call the police. I know this was set this way because everyday when I leave the house I get a text from Simply Safe that I am just getting an alert that my garage door has opened, no police call, just an advisory text. In March such a call about my garage door, was noticed by Simply Safe dispatch and they say they called me but couldn’t get me to give them the password. Well in the first place they weren’t supposed to call me as I have explained. If they had spoken to me I would have given them the code and that would have ended the issue. But I somehow didn’t get the call? So when I got the false alarm bill, I called Simply Safe and when told about the call asked to hear it. They wouldn’t let me hear the call, but agreed it was their fault and paid for the bill. I was also told that it was a trainee on the call and that the trainer who was at that time training the trainee were both sent back to basic training. Good work. Unfortunately as you will see, Simply safe didn’t bother retraining others. Last week May 19, 2021, they did the same thing again. But this time they say they don’t pay. I am really surprised anytime I hear people who don’t want to take responsibility for their actions. But I would think a big company like Simply Safe would care about their reputation! I called and the first person I spoke with was sympathetic and transferred me to their false alarm department. This rep told me they don’t pay for this. I asked why they don’t take responsibility for their failure and was told it’s policy, they only pay once. I asked why they didn’t tell me about this one time only to pay, policy when they paid the last one and they gave no reason. I called back and for the cancelation department and Brian told me he understood and totally agreed with me and he would help me. After connecting me to the same guy with a really bad attitude, he connected me to Shannon. She totally agreed with me and told me she would take care of it. She later connected me to someone who told me the issue was resolved and they would pay for the false alarm. The next day, I got an early call waking me up to tell me no they weren’t going to pay, this was a message. When I called back I spoke to someone who seemed sympathetic, put me on a long hold and came back telling they won’t pay? I tried to talk to her but she just responded by repeating “It’s our policy.” No matter what I said. I went for this company because of how nice they make themselves sound. So now I am stuck with $367. for the false alarm. I bought Simly Crooked’s system to protect my home and they robbed me instead of protecting me. Beware. I am amazed that they do all that advertising to get customers and then treat them like this.

Long phone hold times! Defective cameras.

Long phone hold times. Camera didn't work. I was sent replacements, they were refurb and didn't work also.

A new low in terrible service

I contracted with “Simply Safe” to keep me safe and they robbed me. Apparently when Simply Safe makes a mistake and it costs you hundreds of dollars they expect you to pay for it. I was taught at an early stage in life that I should pay for my own mistakes so I don’t understand Simply Safe’s policy. I set up my alarm system so when I am not at home and my dog breaks into the garage to follow me, the sensor won’t set off the alarm to call the police. I know this was set this way because everyday when I leave the house I get a text from Simply Safe that I am just getting an alert that my garage door has opened, no police call, just an advisory text. In March such a call about my garage door, was noticed by Simply Safe dispatch and they say they called me but couldn’t get me to give them the password. Well in the first place they weren’t supposed to call me as I have explained. If they had spoken to me I would have given them the code and that would have ended the issue. But I somehow didn’t get the call? So when I got the false alarm bill, I called Simply Safe and when told about the call asked to hear it. They wouldn’t let me hear the call, but agreed it was their fault and paid for the bill. I was also told that it was a trainee on the call and that the trainer who was at that time training the trainee were both sent back to basic training. Good work. Unfortunately as you will see, Simply safe didn’t bother retraining others. Last week May 19, 2021, they did the same thing again. But this time they say they don’t pay. I am really surprised anytime I hear people who don’t want to take responsibility for their actions. But I would think a big company like Simply Safe would care about their reputation! I called and the first person I spoke with was sympathetic and transferred me to their false alarm department. This rep told me they don’t pay for this. I asked why they don’t take responsibility for their failure and was told it’s policy, they only pay once. I asked why they didn’t tell me about this one time only to pay, policy when they paid the last one and they gave no reason. I called back and for the cancelation department and Brian told me he understood and totally agreed with me and he would help me. After connecting me to the same guy with a really bad attitude, he connected me to Shannon. She totally agreed with me and told me she would take care of it. She later connected me to someone who told me the issue was resolved and they would pay for the false alarm. The next day, I got an early call waking me up to tell me no they weren’t going to pay, this was a message. When I called back I spoke to someone who seemed sympathetic, put me on a long hold and came back telling they won’t pay? I tried to talk to her but she just responded by repeating “It’s our policy.” No matter what I said. I went for this company because of how nice they make themselves sound. So now I am stuck with $367. for the false alarm. I bought Simly Crooked’s system to protect my home and they robbed me instead of protecting me. Beware. I am amazed that they do all that advertising to get customers and then treat them like this.

Had to give one star because of no…

Had to give one star because of no lower choice Terrible Customer Service and takes a half an hour or longer to reach a actual person.

The problem I have with SimpliSafe is…

The problem I have with SimpliSafe is that the alerts will not come to my phone immediately as a text message showing me what’s going on at my house. And I do plan on changing and getting a different alarm system

I just bought my alarm system after…

I just bought my alarm system after being with you all years at a different home. My alarm sounded the other day but my alarm and siren both did NOT go off in my home. Instead a police officer arrived. I am disappointed in your updated product. I would like to call to report this but purchasing your product was like pulling teeth to get it here. Sincerely and please rectify your product by calling me this time.