The same device has produced false…

The same device has produced false alarms 3x in the past week. Nothing in the environment around the device or the base station has changed. Yet, Simplisafe has not offered to replace it despite the fact that it's a smoke detector: a life saving device.

Impossible to have two Ring's on your…

Impossible to have two Ring's on your phone.

I'm very unhappy with my SimpliSafe…

I'm very unhappy with my SimpliSafe system and the technique support. My System has been giving me error messages right and left. My cameras have motion detectors yet they never record anything. No matter what setting the system is on. A few weeks ago I had someone come in my house uninvited and the cameras didn't even pick it up thank goodness for my pit/mix who stepped up and scared the intruder off. When I go to review the footage it always says I need to upgrade but I have the highest plan already which I don't even remember signing up for. I had been paying for months before I realized I was being charged a subscription fee. After realizing that I started to utilize the feature of the subscription and I was far from impressed my smart lock are non-responsive 89% of the time so there goes unlocking and locking the door feature most times. My cameras are a joke and must just be for show. I was told my cameras only record in away mode making this camera almost completely useless to me. Even in away mode my cameras never record making them absolutely useless. It also takes too long for my cameras to connect so it's mostly pointless to use them to see who is at the door I just have to get up and see it's actually faster. A few weeks ago I sat on the phone for 2 hours going over all the issues I was having with my system. My system was malfunctioning 2 weeks later. I'm so irritated I spent almost a grand or more on my system.

Wish I had never bought it.

Wish I had never bought it.

The equipment and cust service are a…

The equipment and cust service are a joke.

Entry sensors are the only useful…

Entry sensors are the only useful thing. Camera and monitoring kinda sucks. Especially if you want to use an indoor camera outside

Video was bad

Video was bad, Kept loosing connection with cameras. Any video captured was such low quality as to be worthless. Numerous calls to service over several years kept resulting in the same dead end answers. Finally, in desperation after another break-in, after many hold sessions and escalating up the chain, a person said my wifi bandwidth was too slow to handle 2 cameras. I have 41.6Mbps down and 6 mbps up. If they told me this was too slow 2 years ago, I would have been able to up my bandwidth or change systems.

The cameras dont provide notifications…

The cameras dont provide notifications unless someone is within a foot, although the settings are at their most sensitive. It took me over two hours to work with your rep to get them going to begin with. Very poor quality compared to the Honeywell cameras i also have.In addition,We are forever getting "not responding" from our various sensors, and then they start responding? This is not how a security system should work. It has to be reliable and easy to work with. Thinking of going back to ADT!

Waste of money

Waste of money. Cannot use service. Always says I have a connection issue. I want to cancel.

I’ve had to reach out multiple times…

I’ve had to reach out multiple times for billing issues. My camera no longer works. When we call in to fix the agent blames it on our internet somehow…

I can't get the hand module to accept…

I can't get the hand module to accept my network password so L effectively do not have a working system - junk.

The hold time was unacceptable

The hold time following your missed call to me at 6:09 AM was far too long. You dispatched the cops - which is fine, but I would have appreciated a faster response to my call back rather than being left on hold for such a long time. The lack of urgency was troubling.

Won't connect

Product unable to connect to 5g internet, therfore unusable

I like the hardware but I was very…

I like the hardware but I was very disappointed to learn that there is no option to receive notifications the system has been triggered without paying for monitoring.

Dissatisfied in Toledo

Not very well. My base station keeps losing WiFi. I work for Buckeye Broadband and had some technicians out to my home with their meters. The WiFi is excellent in my home and especially near the base unit. The suggestion from your tech support, you should be ashamed of. Get an extender, was his response. I rebooted the modem and the base unit and it still drops the WiFi. I even moved the base unit to within 3 feet of my modem. I am very dissatisfied and would like this corrected or a new base unit at no charge!

Doesn’t announce room when a door is…

Doesn’t announce room when a door is opened. Equipment is ridiculously antiquated (no touch screen or panel available). Super annoying and pathetic. Returned the product and went with another company that was infinitely better. Absolutely horrible product.

Not a fan

The salesman lied to me about the products and encryption it had, the products were cheaply made, worked but not well.

Purchased because it said "self…

Purchased because it said "self monitoring" was available. Lie... Cannot use the app unless the ransom is paid. Still looking for a real "self monitoring" system and as soon as one is available - I'm gone.

Poor customer service

Poor customer service. Left on hold far too long for 4 straight days. On the 4th day I held until someone answered which was over 40 minutes. I selected the 14.99 monitoring plan but they took it upon themselves to put me on the 24.99 plan, without my consent.

Great quality, Cameras drop offline too often

Quality of the cameras are wonderful, but Cameras drop offline too often , I would give them a higher score if the cameras didn’t drop

What I ordered I'd never received it I…

What I ordered I'd never received it I got something totally different I was so confused whether confused when the package came to my house

I have a bad sensor that I cannot seem…

I have a bad sensor that I cannot seem to get replaced. I am paying for service that I do not use and went to cancel but the bills still keep coming. Simplisafe sucks on their service side.

Wait time for Customer service is too long

Although I was eventually able to resolve my issue, I initially called 3 times and hung up after a 20 minute wait each time. I emailed and was told my issue could only be resolved by calling. So, I called for a fourth time and was on hold for 40 minutes before speaking with someone who could handle my request. Although the person I spoke with was polite and competent, it’s disrespectful of customers’ time to expect them to wait on hold for extended times because you understaff your call center. It is unlikely that I will activate my SimpliSafe account again.

I am just not impressed with the…

I am just not impressed with the overall system

Control of your system through the app…

Control of your system through the app should be available to all users. Requiring users to purchase interactive monitoring to obtain this feature is akin to extortion. Not everyone can or needs interactive monitoring, but are regulated to the keypad or thumb drive because of this choice. Their should be another level of service (with a premium) that allows users to have app control but not interactive monitoring.