The quality of the cameras is horrible

The quality of the cameras is horrible. Most of my recorded footage is cut off because the camera is constantly going out or losing connection. It’ll also record a bug flying by the camera, but misses people walking up to my door.

the app is crap

the app is crap. the website is pretty bad. this is very basic service with very little features to wow you. i'm definitely switching if they don't improve.

Don’t buy this if you are replacing an existing system

Frustrated at the difficulty in figuring out how to replace an existing system with Simplisafe. Install vendor would not do it even though Simplisafe said they would. Had to cancel and ship the equipment back.

I am constantly having issues with…

I am constantly having issues with camera- i believe this is why they are giving it away. I ordered a smoke detector and sign- backordered months- never received and the operator was very short with me- as if I lied. Sent Smoke detector 3 weeks later- no sign. Batteries are always needing replaced. All stick to wall- fall down. Constantly replacing. If I had to do it over - went with a cheaper security system was same issues.

I am waiting for a chance to…

I am waiting for a chance to discontinue. Recently cameras were not working. U sent me to HelloTech. They charged me $79 three times and did not fix the problem. First time they sent a rep without any id or ladder. He was rude. Total i lost $237 I am a lowincome disabled elderly. I don’t know where to complain. I can only ask God to curse ppl like u to be cursed for robbing the elderly.

Disappointed

SimpliSafe advertises like you can monitor your own system without paying for them to monitor it. I bought all the equipment thinking I could monitor it myself. Now, without paying for it to be monitored, I can’t even use the thermostat or flood sensors I paid for. What a joke…

SimpliNotGreat

Not impressed. Constantly (daily) chimes that sensors aren't responding. Changed the motherboard, reset it, etc. Customer service had me disconnect/reconnect, etc. Ultimately, we feel like we have second-rate (if any) protection, despite customer service's best intentions and assurances.

Not satisfied limited functionality without plan

Complete setup requires purchase of monitoring plan.

Do Not Buy

I get alerts ('motion sensor activated,' et c) when the system is disarmed (off) (i.e., I'm home), but not when the system is armed (on) (i.e., I'm not home), which defeats the purpose. The customer service is abhorrent; all excuses, no solutions. The installation (arranged through SimpliSafe and done by a third party affiliate) was poorly done and needed to be re-done because devices were not properly installed; additionally, they did not take care to measure and level before installing, so devices are not aligned, which diminishes the aesthetic quality of my house. Experience has been entirely negative.

The manipulation and deception of…

The manipulation and deception of Simplisafe is impressive

we have had received numerous messages…sensor not working

we have had received numerous messages about various sensor not working, have had system for more than 6 months and still frequently receiving same message. sometimes same sensor or may be a different sensor. currently I need to call support and check on a recent continuing message. not pleased with this system at this date. would refund and return but don't like the penalty of refund policy.

I have been trying to get a refund on…

I have been trying to get a refund on an order that was sent to me in error and this has been going on Since 6/22/21 since the item was returned. They say it has been refunded however it is not showing in my account. I have e mailed copies of all the receipts of return, etc., and I continue to try to call and am on HOLD for extended periods of time. I am very disappointed!

Sat on hold for over 40 min

Sat on hold for over 40 min. 2 star..... The person I talked to was a five start!!!

I can't understand why you have a…

I can't understand why you have a camera on but yet you have call the police to visualized it to see if something happens. Weird it's not credible to me

The central station used to be great

The central station used to be great. Maybe it is a function of covid excess unemployment checks but I had to wait a combined 10 minutes on hold to cancel an alarm. Hasn't gone off for 10 months but at that time, they picked up right away. 10 minutes means deputies are at my house. The CSA was very polite.

THE DOOR BELL CAMERA DID NOT WORK

THE DOOR BELL CAMERA DID NOT WORK; YOUR CUSTOMER SERVICE PERSON SAID IT DOES NOT WORK WITH CHIMES, ONLY CHEAPER DOOR BELLS. I ALSO TRIED TO USE YOUR RECOMMENDED SERICE COMPANY TO HOOK UP THE DOOR BELL AND 3 OTHER CAMERAS. NO ONE WOULD COME TO OUR HOME....WE TRIED FOR 2 MONTHS. WE FINALLY SENT BACK THE EQUIPMENT.

Every time I try to talk to somebody on…

Every time I try to talk to somebody on the phone I have to wait close to an hour. This is disgusting customer service.

It didn't work for us

It didn't work for us. i tried to open 2 separate accounts and it was all missed up from the beginning. I guess in the future I need to order the merchandise separately for each job i am on more than one job. We couldn't ever get them set up as 2 jobs and we got it all wrong and I couldn't get it fixed.

Customer support is terrible

Customer support is terrible, it appears they’ve grown too fast and can’t support new customers. Called numerous times and was on hold or disconnected multiple times…gave up and sent the system back.

STILL WAITING ON CUSTOMER SERVICE TO…

STILL WAITING ON CUSTOMER SERVICE TO SEND ME AN REPLACEMENT DOOR SENSOR! IT HAS BEEN A COUPLE MONTHS AND STILL NO SENSOR!

Cannot get in touch with anyone in…

Cannot get in touch with anyone in billing, they dont pickup and they dont call back, reidiculous

I have a camera that does not work

I have a camera that does not work. I’ve called twice waited on hold for 40 minutes each time, talk to people who had no idea what they were doing and never got it resolved. I still have a camera does not work. Like the product not so much customer service.

Lost access

I purchased several components of the alarm system, including a camera for outside. However, because we are working from home and someone is here for almost 100% of the time the monitoring service is not currently needed so I paused it. I lost use of the camera so I paid for a decoration to hang outside on my home. Very frustrating.

Worst security system ever used my my…

Worst security system ever used my my company.

Equipment doesn't work

Equipment doesn't work. I haven't been able to pair the docking station and device to set up my pin. The first device broke and was replaced quickly, however, the second keypad won't pair. I've been left with equipment that doesn't work.