camera will not connect to network and…
camera will not connect to network and when I called in for help, the individual I spoke with was rude and not helpful.
Constantly going out for no reason..
Constantly going out for no reason... very unreliable. Constantly going off by itself and resetting. The master keypad is always disconnecting.
too difficult to set up
too difficult to set up. I returned it.
System doesn’t Work very well
System doesn’t Work very well
I went thur a lot of Family Issues and was out of town and when I finally was able to get back to the company my warranty to send system back had expired so I’am stuck with a security system that is not as good as they Said !!!!!!
I would think twice before buying if I were you
Disappointed with SimpliSafe
Disappointed with SimpliSafe. I’ve asked a couple questions via email and don’t get answers. I had three sensors fall off where they were placed and already had to change the battery in one after having it less than six months.
Customer service response by phone is
Customer service by phone is awful. Incredibly long waits. I've been waiting on a refund on equipment for several months.
GLAD YOU ASKED!!
GLAD YOU ASKED!!! (DAVE, STEVE??) AFTER MANY EXCHANGES WE ARE STILL WAITING FOR OUR "OUT OF STOCK" PANIC BUTTON..HAVE BEEN VERY BUSY WITH "LIFE" SINCE THE FIRST OF 2020 AND SINCE YOU ASKED WE'RE TELLING..LET;S SEE IF THIS GETS A RESPONSE??!!? P.M.PACK
Sense you raised the monthly price for…
Sense you raised the monthly price for your service, I am no longer interested in your service.
It was probably because we were…
It was probably because we were reaching out during the holidays, but it was an absolute mess of incorrect items shipped and non-existent tech support post-sale. The agents I spoke to were friendly and somewhat knowledgeable. But it was overall not a great first impression.
To many problems
To many problems with your equipment and no knowledgeable employees to handle problems and a extremely poor shipping department.
pretty disappointed
Rarely get usable video from doorbell camera. Doorbell does not ring, so unless my phone is in front of me, we are not notified. No tracking of open sensor doors, just a noise, but can’t view via the app.
I purchased it to protect my house…
I purchased it to protect my house while spending over 3 months in Florida. I had numerous window sensors and 2 motion sensors. In the first month there was a false alarm with the police called. I told them I assumed it was the 2way tape not sticking and to the wall. The next month the other motion sensor did the same thing. When I got home both sensors were still in their proper position. A fly or bug must have set them off. I'm sure the police didn't appreciate coming out twice for false alarms. So the last month I left the alarm off and just checked every couple days by turning the system on and off to be sure all sensors were normal.
not happy
not happy, sent back
your product works but you messed up my…
your product works but you messed up my order and never got any of it straight
Customer Service took 5 weeks to get…
Customer Service took 5 weeks to get back with me and my door bell camera only records for 5 seconds!
Several times the sensors have fallen…
Several times the sensors have fallen from their stickers causing a text of a breakin sent to my phone. I ran out of work, dodged red lights to hurry home. Only to fine the darn thing on the floor. Trying to contact SimpliSafe is not easy by phone or email. SimpliSafe is cheaper n yes u get what you paid for. Not very satisfied but firmly believe SimpliSafe can improve their service n do way better. Sorry but it has been n is my honest truth.
The Inital set up was a disaster
The Inital set up was a disaster
customer service does not know when a…
customer service does not know when a problem has been addressed by another tech and it delays service
Worse customer service
Worse customer service
Their customer service is horrible
Their customer service is horrible. I try to get a hold of someone, I’ve sent emails, I’ve called and I can never get assistance. Should’ve went with some other system and company.
I was under the impression I would have…
I was under the impression I would have notifications to my phone when a window or door was opened. That is a much higher monthly fee. When my system wasn't operating correctly I called and was extremely disappointed with customer service. The lady I spoke with was rude.
Not impressed
Constantly says that there is no link to dispatch center. Customer service couldn’t figure it out. Batteries died within 2 months of installation. Customer service blamed us, saying that we probably put the unit on a granite counter top (we did not)
Customer service is poor
Customer service is poor. Agents poorly trained and seem to follow a script. Say they are doing things for you that never happen.
Would not recommend
Expensive. Requires a contract. Poor customer service. Very difficult to get a refund.
Customer service is terrible
When the system works it is a great system. The customer service however is deplorable. Takes several days to get a response if you get one at all.